Contact Us Sonara Support
Need help with AI job matching or interview automation? We’re here to make your Sonara experience smooth and hassle-free.
How to Reach Us When You Need Help
We get it—sometimes tech can be tricky, and you just want to talk to someone who knows the platform inside out. That’s why at Sonara, we’ve set up multiple ways for you to contact us. Whether you’re a candidate curious about how AI matches jobs to your profile, or an employer trying to streamline interviews, there’s a clear path to get support quickly.
Keep in mind, the faster you provide the right info when contacting us, the faster we can help. So before you reach out, gather your account details and any screenshots of error messages. That really cuts down on back-and-forth.
| Support Channel | Availability | Typical Response Time |
|---|---|---|
| Live Chat (Eastern Time) | Mon-Fri, 8 AM – 8 PM | Within 2 hours |
| Email Support | 24/7 (Replies during business hours) | Up to 24 hours |
| Phone Support | Mon-Fri, 8 AM – 8 PM | Immediate for urgent issues |
| Help Center (Self-Service) | 24/7 | Instant access to articles |
Where to Find Our Contact Info on Sonara
Right from the start, we made sure you don’t have to hunt for help. At the top of every page on our website, you’ll see a clear “Contact us” link in the main navigation. Click it and you’ll land on our contact page where options are organized by your needs—technical help, account questions, or billing.
We want you to get routed quickly to the right team without confusion or delays. And if you’re not sure which channel fits your issue best, the page offers guidance to point you in the right direction.
What Happens When You Contact Us
Our support is divided into two main categories: job matching and interview automation. This way, you get connected to specialists who really know the details of your issue. From troubleshooting AI relevance scores to managing interview scheduling flows, we’ve got dedicated teams ready.
Support Categories Explained
| Support Type | Response Time | Preferred Contact Method |
|---|---|---|
| Technical Issues | 2-4 hours | Live chat or phone |
| Account Setup | 24 hours | Email with screenshots |
| Billing Questions | Same day | Phone during business hours |
| Feature Requests | 48-72 hours | Email with details |
Honestly, from what users tell us, getting the right person fast makes all the difference. Our technical team even offers screen-sharing for tricky platform navigation issues, which helps clear things up quickly.
Tips to Prep Before You Contact Us
Before you hit send or call, having some key info ready will save you time and frustration. Here’s what you should have on hand:
- Your Sonara account email address
- Any specific error messages (screenshots are great)
- A quick description of what you were doing when the problem occurred
- Your browser and operating system details
- Recent changes you made to your profile or settings
One thing to keep in mind: about 30% of reported issues turn out to be browser-related. Clearing your cache or switching browsers usually helps. So it’s worth trying before contacting us.
Getting Help with AI Job Matching
Our AI matching system is smart, but it can feel mysterious when you don’t see the right jobs. If matches seem off or too few, we’ll help you tweak your profile and preferences. Sometimes it’s just about adjusting filters like location or salary range.
Common Job Matching Questions
- Why am I seeing irrelevant jobs?
- How can I get more matches?
- Why do duplicate listings show up?
- What causes interview scheduling conflicts?
Our support team can review how the AI reads your criteria (with permission) and suggest improvements. It’s a hands-on approach that usually clears things up pretty fast.
Support for Interview Automation Users
If you’re using Sonara to automate interviews, we know how critical it is to keep everything running smoothly. Our team helps with setup, integrations, and operational hiccups so your hiring workflow doesn’t skip a beat.
Interview Automation Help Areas
| Issue Type | Resolution Time | Info to Provide |
|---|---|---|
| ATS Integration | 1-2 business days | System details, API access |
| Calendar Sync | Same day | Calendar platform, permissions |
| Email Delivery | 2-4 hours | Domain settings, spam filters |
From connecting your ATS to setting up automated interview reminders, we’re here to troubleshoot and guide you every step of the way.
Support Tailored for USA Customers
Being a US-based user means you have some unique needs, and we get that. Our USA support team knows the local compliance rules, time zones, and integration preferences that matter to you.
- EEOC compliance for AI hiring tools
- State-specific employment laws
- Integration with Indeed, LinkedIn, and popular ATS platforms
- Cross-timezone scheduling support
We operate on Eastern Time but cover all US regions. If you need to contact us locally, here’s how:
| Contact Method | Availability | Response Time |
|---|---|---|
| US Support Phone | Mon-Fri, 8 AM – 8 PM ET | Immediate for urgent calls |
| Regional Email | Business days | Within 12 hours |
| Emergency Technical Line | 24/7 for outages | Immediate |
Before You Reach Out: Self-Service Help
We totally recommend checking our help center before contacting us. It’s packed with searchable articles and video tutorials based on what users ask about the most. That way, you might find your answer right away without waiting.
Help Center Categories
- Getting Started Guides for new users
- AI Matching Troubleshooting tips
- Interview Automation setup instructions
- Integration tutorials for third-party platforms
- Account management and security info
Our content is updated regularly, so it reflects the latest platform features and fixes.
❓ FAQ
How quickly can I expect a response when I contact us?
General questions usually get a reply within 24 hours. Technical issues are prioritized and typically answered within 2-4 hours during business days. Emergencies get immediate attention.
Do I need a separate support account?
Nope. You can use your existing Sonara login to reach support, or submit requests through our public contact form if you don’t have an account yet.
Can I schedule a call with the support team?
Yes, for complex setups or integrations, we offer scheduled calls that focus on your specific needs, usually lasting 30-60 minutes.
Is phone support available 24/7?
Phone support runs during extended business hours (8 AM – 8 PM Eastern, Monday to Friday). Outside those times, email and chat handle urgent issues.
Can I contact support on behalf of someone else?
Yes, but we will verify authorization. The account holder may need to approve account-specific discussions to protect privacy and security.
